Privacy Policy

1. Introduction

OrderBoard ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our multi-platform order management service.

This policy applies to all users of OrderBoard, including businesses using our platform to manage orders from various e-commerce integrations.

2. Information We Collect

Account Information

When you create an account, we collect:

• Email address and contact information
• Business name and details
• Platform integration credentials (stored securely)
• Payment and billing information

Order Data

Through platform integrations, we process order data including:

• Customer names, addresses, and contact information
• Order details, items, and pricing information
• Shipping and fulfillment information
• Order status and tracking data

Usage Data

We automatically collect information about your use of the Service:

• Access logs and IP addresses
• Browser and device information
• Feature usage and interaction patterns
• Performance and error data

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process and synchronize order data between platforms
• Communicate with you about your account and Service updates
• Monitor and analyze usage patterns to optimize performance
• Prevent fraud and ensure platform security
• Comply with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with limited physical access

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

• E-commerce Platforms: We share data with integrated platforms (Shopify, TikTok Shop, etc.) only to the extent necessary for order synchronization and processing
• Service Providers: We may share information with trusted third-party service providers who assist in operating our Service
• Legal Requirements: We may disclose information when required by law, court order, or government request
• Business Transfers: Information may be transferred in connection with a merger, acquisition, or sale of assets

6. International Data Transfers

OrderBoard may store and process data in various locations, including outside your country of residence. When we transfer your personal information internationally, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except as required to:

• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Fraud detection and prevention

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a machine-readable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@orderboard.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for basic Service functionality
• Performance Cookies: Help us understand how the Service is being used
• Functional Cookies: Enable personalized features and preferences

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

10. Children's Privacy

OrderBoard is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from children under 18, we will take steps to delete such information immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: